Return and exchange policy + Withdrawal rights
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the date on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
To exercise your right of withdrawal, you must inform us (BAHATIKA GmbH, Hauptstrasse 63, 69151 Neckargemünd, Germany, E-mail: firstname.lastname@example.org) via mail or email about your decision to revoke this contract. You can use our official return form which is included in your shipment or you can request the form via mail.
To stay within the stated cancellation period, a notice via mail is sufficient to inform us about your decision to exercise the right of withdrawal. The products or goods must be sent back unused and original packaging undamaged. A refurbishment fee will be applied if products have been used. Same applies if products or goods are not returned completely.
Additional non-returnable items:
- Gift cards
- Sales items
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to:
Am Sonneberg 15
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over EUR 50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.